Avaliação de qualidade em Medicina Intensiva
Palavras-chave:
avaliação de qualidade, melhoria de qualidade, Medicina IntensivaResumo
As técnicas de avaliação e de melhoria de qua lidade não são um conceito recente no mundo empresarial A sua aplicação à Medicina tem, no entanto, sido feita com algum atraso e ama dorismo por parte dos profissionais e das es truturas envolvidas.
A avaliação das nossas atitudes, processos e resultados, quando visamos obter uma melhor qualidade dos cuidados que prestamos, tem sido muitas vezes imprecisa, pontual e intuitiva. Ela pode e deve ser exacta, sistemática e rigorosa. Para tal é necessária a utilização de uma terminologia comum, que pressupõe o conhecimento profundo de um conjunto de definições ligadas a este tema.
Os autores apresentam a terminologia mais utilizada neste contexto, reflectindo sobre os processos de avaliação e melhoria da qualida de em Medicina, salientando os seus alvos e atributos. Finalmente, discutem a aplicabilidade desta abordagem global ao contexto da Medicina Intensiva nos anos 90.
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